Privacy Policy
Psychology with Colette Harrison is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Australian privacy laws.
This Privacy Policy outlines how personal information is collected, used, stored, and disclosed.
Collection of Personal Information
Psychology with Colette Harrison collects personal information that is necessary to provide psychological services and to meet professional, legal, and administrative obligations.
Personal information may include, but is not limited to:
Name, address, and contact details
Date of birth
Medicare and health fund details (where applicable)
Referral information
Health and clinical information relevant to the provision of psychological services
Payment and billing information
Personal information is collected directly from individuals wherever possible, including via email, phone, Telehealth platforms, or in-person consultations.
Use of Personal Information
Personal information is collected and used for purposes including:
Providing psychological services
Managing appointments and communication
Processing payments and rebates
Maintaining accurate clinical records
Meeting legal, ethical, and professional obligations
Personal information is used only for purposes directly related to the provision of psychological services, unless otherwise required or permitted by law.
Disclosure of Personal Information
Personal information may be disclosed in limited circumstances, including:
With the individual’s consent
To other health professionals involved in an individual’s care
For Medicare or NDIS claims, where applicable
Where required or authorised by law
Where there is a serious and imminent risk to the health or safety of the individual or others
Psychology with Colette Harrison does not sell, rent, or trade personal information to third parties.
Storage and Security of Information
All reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored in secure electronic systems and/or secure physical records. Access to personal information is restricted to authorised persons only.
Telehealth and Electronic Communication
Telehealth services are provided via secure platforms such as Zoom or telephone.
While reasonable precautions are taken to protect privacy, electronic communication carries inherent risks. Clients are encouraged to consider their own privacy environment when participating in Telehealth sessions.
Email communication is used for administrative purposes only and is not monitored continuously.
Access and Correction
Individuals have the right to request access to their personal information and to request correction of any inaccuracies, subject to legal and professional requirements.
Requests for access or correction should be made in writing.
Retention of Records
Clinical records are retained in accordance with professional guidelines and legal requirements. Records are securely disposed of when no longer required to be retained by law.
Complaints
If you have a concern about the handling of your personal information, you may contact Psychology with Colette Harrison directly.
If concerns cannot be resolved, a complaint may be made to:
The Office of the Australian Information Commissioner (OAIC)
Contact Details
For privacy-related enquiries, please contact:
Psychology with Colette Harrison
📧 Email: admin@psychologywithcoletteharrison.com.au
📞 Phone: 0421 876 668
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. The most current version will be available on this website.
