What to Expect from a Psychology Telehealth Appointment.

Telehealth psychology appointments are now a common and accessible way for adults to engage with psychological services across Australia. For many people, especially those attending their first appointment or returning after a break, it can be helpful to understand what a Telehealth session involves.

This article outlines what you can generally expect from a psychology Telehealth appointment with a registered psychologist.

What Is Telehealth Psychology?

Telehealth psychology involves attending appointments with a registered psychologist via secure video conferencing or telephone. These sessions are conducted in line with the same professional, ethical, and confidentiality standards as face-to-face appointments.

Telehealth allows individuals to access services from their own location, removing the need for travel and offering greater flexibility.

Preparing for a Telehealth Appointment

Before your appointment, it can be helpful to:

• Ensure you are in a private, quiet space where you feel comfortable

• Check your internet connection or phone reception

• Use a device with a camera and microphone if attending via video

• Allow yourself time before and after the session without interruptions

You do not need to prepare anything specific unless advised beforehand.

What Happens During the First Session?

The first appointment usually focuses on understanding your reasons for seeking support and gathering background information that may be relevant to your situation.

A psychologist may ask questions about:

• Your current concerns

• Relevant personal history

• Previous experiences with counselling or psychology

• What you hope to explore or work on

You are welcome to ask questions at any time, and you are not expected to share more than you feel comfortable with.

Confidentiality and Privacy

Psychology Telehealth sessions are confidential and conducted in accordance with professional and legal requirements. There are some limits to confidentiality, which your psychologist will explain, such as situations involving serious risk to safety.

It is also important that you choose a private space for your session to maintain your own confidentiality.

After the Appointment

Some people find it helpful to take a short break after their session before returning to daily activities. Others prefer to reflect on the discussion later. There is no right or wrong approach.

If further appointments are recommended, this can be discussed during the session.

Final Note

Telehealth psychology appointments are designed to be professional, confidential, and accessible. Understanding what to expect can help reduce uncertainty and support a more comfortable experience.